Terms & Conditions

Last updated on May 23rd 2023

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our”) provides the information contained on the website or any of the pages comprising the website ("website”) to visitors ("visitors”) (cumulatively referred to as "you" or "your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the Privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy policy govern Khata Billing’s relationship with you in relation to this website.

The term ‘Khata Billing’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is 309, Amazing Star, Near Mahavir Circle, Yogi Chowk, Surat, Gujarat – 395006, India. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.

• You may not create a link to this website from another website or document without Khata Billing’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Customer Support — Availability & Response Times

Khata Billing is committed to supporting every customer who uses our platform. However, by using our services, you agree to and acknowledge the following support terms:

1. Support Channels

We provide customer support through multiple channels, including phone calls, SMS, WhatsApp, email, and in-app support tickets. While we strive to be available across all channels, the availability and response speed of each channel may vary depending on current demand, staff availability, and the nature of your query.

2. Response Time Expectations

We do not guarantee instant or same-day responses to all support requests. Response times may be affected by:

• Volume of incoming support requests at the time of your query.

• Complexity of the issue — technical or billing issues may require escalation and additional investigation time.

• Business hours — our primary support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST. Support requests submitted outside these hours, on Sundays, or on public holidays will be addressed on the next available business day.

• National or regional public holidays observed in Gujarat, India.

• Staff availability due to team size, training, or unforeseen circumstances.

While we target a response within 1–2 business days for most queries, more complex issues may take longer. We appreciate your patience and assure you that every support request is logged and attended to in the order it is received.

3. Every Customer Receives Support

We do not deprioritize or ignore any customer’s support request. Every registered user — whether on the free plan or a paid subscription — is entitled to receive support assistance. However, the priority and speed of support may differ based on subscription tier, severity of the issue, and channel used.

4. Support Delays Are Not Grounds for Cancellation or Refund

If you feel your support request has not been addressed within a reasonable time, we encourage you to follow up via email at khatabilling@gmail.com with your registered mobile number and a description of your issue. We will prioritize follow-up requests.

5. Accurate Information Required for Support

To help us resolve your issue quickly, please provide accurate and complete information when raising a support request — including your registered phone number, business name, and a clear description of the problem. Incomplete or inaccurate information may delay resolution.

Subscription, Platform Use & Acceptable Conduct

• Khata Billing subscriptions are provided on an annual basis. By subscribing, you agree to our Cancellation & Refund Policy, which is incorporated into these Terms by reference.

• You agree not to use the platform for any unlawful purpose or in a manner that violates applicable Indian laws, including but not limited to GST regulations, the Information Technology Act, 2000, and any applicable RBI guidelines.

• You are solely responsible for the accuracy of the data you enter into the platform, including GST numbers, invoices, and financial records.

• You agree not to attempt to reverse-engineer, copy, duplicate, or redistribute any part of the Khata Billing platform or its underlying code.

• Khata Billing reserves the right to suspend or terminate accounts found to be in violation of these terms, without obligation to provide a refund.

Limitation of Liability

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

To the maximum extent permitted by applicable law, Khata Billing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.